Stumped Cricket is committed to protecting and respecting your privacy. This policy, and any documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to, will be processed by us.

 

The General Data Protection Regulation ((EU) 2016/679) (GDPR) (effective 25th May 2018) and the Data Protection Act 2018 gives data subjects (living individuals in respect of whom personal data is processed) enhanced rights and protections in relation to their personal data.  We are committed to safeguarding the privacy of the users of our services.  Therefore, we want to be completely clear as to what personal data we collect, why we collect that personal data and how we handle it. Stumped Cricket is the Data Controller (as that term is defined in data protection legislation).

 

By visiting our website and booking our services you are accepting and consenting to the practices described in this policy.

 

The information we collect from you.

 

What personal data you may supply us and how and why we process it:

• Registration Information: Information you provide when you register to use our services, participate on social media functions or enter a promotion or competition. The information you give us may include name, email address and phone number. When you are registering so a child in your care can take advantage of our services we will ask for their name and date of birth. We will process this data so we can deal with your registration, or other communications, or to address your query or concern.  The reason we process this data is to ensure the proper administration of your registration so that you or a child in your care can use our services and ensure courses are age appropriate (our legitimate interest).

• Transaction Data: If you want to use our services, you may need to provide certain information for us to take payment from you. This could include your name, address, card details and any other information relevant to the transaction. This data will be processed in order to fulfil our contract with you and the transaction. This is our reason for processing the data (our legitimate interest).

• Communication Data: If you communicate with us, we may process any information you provide. This may include your name and contact information, the content of the communication and any metadata our website may generate from the contact forms available on our website or via a direct email. We will process that information so we can correspond with you and keep records of this correspondence to ensure the proper administration of our business (our legitimate interest).

• Notification Data: Where you have purchased services from us, or where you subscribe to receive our newsletters, we will process your data so that we can send email updates and/or newsletters to you. If you prefer not to receive such communications please contact us via the contact us page on our website. The legal basis for us processing this data is that you have consented to this and/or to ensure the proper administration of our business (our legitimate interest).

• Photographic and digital image data: We may use photos of you or a child in your care to promote our services to other people. We will only do this where you have given us explicit consent in writing to do so. You may withdraw this consent at any time. The legal basis for us processing this data is that you have given us permission to do so.

• Regulatory Data: We may process your data if we need to do so to comply with our legal and/or regulatory obligations. In particular if you or a child in your care is attending one of our courses, we will require certain medical information so we can administer care in the case of an emergency. The reason for us processing this data is to protect the vital interests of you, a child in your care or another natural person.

 

Information we collect about you.

 

• We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

• We use Cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service.

 

 

When do we disclose your personal data to others?

 

On occasion it will be necessary for us to disclose your personal data with others. Below describes those situations:

• We may engage individuals to provide coaching services and run coaching courses on our behalf. All of these individuals have entered a contract with us and are obliged to process any personal data on our behalf in accordance with the terms of the GDPR and Data Protection Act 2018.

• For the purposes of carrying out any contract with yourself or any business partners, suppliers or sub-contractors. In particular, we use third party companies to process personal data in order to provide technology support and delivery services. This includes analytics and search engine providers that assist us in the improvement and optimisation of our website.

 

We will also disclose you personal information to third parties in the following circumstances:

• If we sell or buy any business or assets, we may need to disclose certain information to the prospective seller or buyer.

• If all or most of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

• If we have to disclose or share your personal data to comply with any legal obligation, or to enforce any legal agreement we have with you. Or to protect our rights or property, or the safety of us, our customers or others. This includes exchanging information with organisations and other companies for the purposes of credit risk reduction and fraud protection.

 

Where do we store your personal data?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Storage and deletion of personal data

 

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it which will include satisfying any legal, accounting, or reporting requirements. Any personal data that we process will be deleted from our systems once we have completed the purpose for which we were processing the personal data. In some cases, the purpose for which we are processing your personal data will last for a considerable period (for example, if you are a long term customer of ours, we will need to store your data until our relationship with you comes to an end). 

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will take into consideration a number of factors such as your relationship with us, your engagement with us, and the fulfilment of contracts we have with you. 

 

We may need to retain your personal data to comply with legal and regulatory obligations, or protect the vital interest(s) of another natural person.

 

Data Security

 

We have security protocols in place to prevent personal information from being accidentally lost or accessed in an unauthorised way. We limit the access of your personal data to those who have a genuine business requirement to know it. Those processing the data do so in an authorised manner and are subject to a duty of confidentiality. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

Your rights

 

Data protection law gives you the following fundamental rights:

• The right to access the personal data we hold about you;

• The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete;

• The right to restrict the processing we carry out in relation to your personal data;

• The right to object to the processing we carry out in relation to your personal data;

• The right to have the personal data we hold about you provided to you in a useable format;

• The right to complain to a supervisory authority (in the UK this is the Information Commissioner’s Office) about how and/or why we are processing your personal data;

• The right to tell us you no longer consent to us processing your personal data. You may opt out of any marketing material by contacting us via the website.

 

If you would like the data we hold about you this can be provided free of charge. Please note that we will require you to provide identification evidence that has been certified by a bank or solicitor for us to complete this. Typically this will be in the form of a photocopy of your passport or photo driving licence and a copy of a recent utility bill detailing your current address.

 

Our website may contain links or advertisements from other websites. These should all have their own Privacy Policies and we accept no responsibility or liability for these policies. Please check them before submitting any personal data.

 

If you think any data is inaccurate or incorrect please contact us to correct it via our website.

 

Changes to our privacy policy

 

Any changes we make to our privacy policy in the future will be posted on our website. Please check back frequently to see these.

 

Information about us.

 

This privacy policy relates to Stumped Cricket Coaching. We can be contacted via our website or by email: richard@stumpedcricketcoaching.com or by mail to 11 Ainsty View, Whixley, YO26 8AJ

 

Stumped Cricket Coaching Privacy Policy. Last Updated: 5th April 2022